Refund Policy

Cornerstone Contracts honours the refund terms in clause 14 of our Terms of Service. This page is the plain-language version. Anything below that conflicts with the Terms is accidental — the Terms control.

Pro subscriptions

Subscription fees are generally non-refundable. We will, however, issue a prorated refund in two situations:

• 7-day new-subscriber window. If you cancel within 7 days of your first paid charge and have generated fewer than 3 AI proposals on the plan, the full charge is refunded.
• Documented Service outage. If a Service outage materially prevented you from using paid features for more than 24 consecutive hours in a billing period, we will prorate the affected days.

Refund requests must be made within 30 days of the charge by emailing contact@cornerstonecontracts.com with the email address on the account and the approximate date of the charge.

Document packages

Document packages (Prequalification, Capability, Safety Manual, Bonding) are one-time AI- generated artifacts. Because the document is produced and delivered immediately on successful payment, the purchase is non-refundable once the package has been generated.

If a package fails to generate due to a Service error and we cannot deliver a usable document on retry, we will refund the full purchase price.

Verified Contractor Badge

Verified Badge purchases (initial verification or renewal) are refundable up until our verification team begins reviewing your submitted documents. Once review is in progress the badge fee is non-refundable, regardless of the verification outcome — the cost is the human review work, not the badge itself.

Win fees

Win fees are post-award success fees, not subscription charges. They are billed only after you confirm a contract win attributable to a match we surfaced. Once paid they are non- refundable; if you believe a win fee was billed in error, contact us within 30 days and we will investigate.

Cancelling your subscription

You can cancel a Pro subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — you keep paid features until then and you will not be charged again. Cancelling does not by itself trigger a refund; the criteria above still apply.

Taxes

Where Canadian law requires us to collect GST/HST or other applicable taxes, those amounts were remitted to the relevant authority and are refunded together with the underlying charge.

How to request a refund

Email contact@cornerstonecontracts.com with:

• The email address on the account.
• The approximate date and amount of the charge.
• Which refund category above you believe applies.

We aim to respond within two business days. Approved refunds typically appear on the original payment method within 5–10 business days, depending on your card issuer.