Refund Policy

Cornerstone Contracts honours the refund terms in clause 10 of our Terms of Service. This page is the plain-language version. Anything below that conflicts with the Terms is accidental — the Terms control.

Pro subscriptions

Subscription fees are generally non-refundable. We will, however, issue a prorated refund in two situations:

• 7-day new-subscriber window. If you cancel within 7 days of your first paid charge and have generated fewer than 3 AI proposals on the plan, the full charge is refunded.
• Documented Service outage. If a Service outage materially prevented you from using paid features for more than 24 consecutive hours in a billing period, we will prorate the affected days.

Refund requests must be made within 30 days of the charge by emailing contact@cornerstonecontracts.com with the email address on the account and the approximate date of the charge.

What a refund does to your access. A full refund ends the subscription: we cancel it at the same time we issue the refund, and paid features stop immediately rather than running to the end of the billing period. A prorated outage refund does not — you keep your plan and your access.

Document packages

Document packages (Prequalification, Capability, Safety Manual, Bonding) are one-time AI- generated artifacts. Because the document is produced and delivered immediately on successful payment, the purchase is non-refundable once the package has been generated.

If a package fails to generate due to a Service error (including a document that arrives incomplete or cut off), and we cannot deliver a usable document on retry, we will refund the full purchase price.

Bid builds

A bid build is a done-for-you service on one tender, priced flat at $1,500. Its refund term is the one printed on the bid-build page itself: Delivered by the date we agree, or you get your money back. We agree a hand-back date up front, far enough ahead of the close that you have room to review the package. If we miss that date, the full fee is refunded: the date is the thing we control, so the date is what we stand behind.

A bid build is not refundable because the bid did not win. Nobody can promise a public-sector award; you are paying for the bid to be written properly and submitted complete, not for an outcome.

Verified Contractor Badge

Verified Badge purchases (initial verification or renewal) are refundable up until our verification team begins reviewing your submitted documents. Once review is in progress the badge fee is non-refundable, regardless of the verification outcome — the cost is the human review work, not the badge itself.

Win fees

Win fees are post-award success fees, not subscription charges. They are billed only after you confirm a contract win attributable to a match we surfaced. Once paid they are non- refundable; if you believe a win fee was billed in error, contact us within 30 days and we will investigate.

Cancelling your subscription

You can cancel a Pro subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — you keep paid features until then and you will not be charged again. Cancelling does not by itself trigger a refund; the criteria above still apply.

Chargebacks and payment disputes

If a charge looks wrong, talk to us before you call your bank. We can almost always sort out a billing problem faster than a dispute can — a card dispute typically takes 60 to 75 days to resolve, where a refund we issue directly is back on your card in 5 to 10 business days.

If you do file one, here is exactly what happens on our side:

• While the dispute is open, nothing about your account changes. We are notified by Stripe, and we may submit evidence of the account activity tied to the charge.
• If the dispute is resolved in your favour, the money has been returned to you, so we treat it exactly as a full refund: the subscription is cancelled and paid features end.
• If the dispute is resolved in our favour, nothing changes — the charge stands and your access continues uninterrupted.

We may decline to offer paid plans to an account with an unresolved or lost dispute until the balance is settled. Filing a dispute does not cancel a win fee you already owe.

Taxes

Where Canadian law requires us to collect GST/HST or other applicable taxes, those amounts were remitted to the relevant authority and are refunded together with the underlying charge.

How to request a refund

Email contact@cornerstonecontracts.com with:

• The email address on the account.
• The approximate date and amount of the charge.
• Which refund category above you believe applies.

We aim to respond within two business days. Approved refunds typically appear on the original payment method within 5–10 business days, depending on your card issuer.