The Good Samaritan Society (A Lutheran Social Service Organization) - Request for Proposal - Service Desk - Support Levels 1, 2 & 3

23 days leftSource: APC
Issuing body
The Good Samaritan Society (A Lutheran Social Service Organization)
Location
Alberta, Edmonton
Closes

Trades

Scope

Organization: The Good Samaritan Society (A Lutheran Social Service Organization) Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help Desk / Service Desk team will be physically based at the Good Samaritan Head Office in Edmonton, Alberta, serving all 28 Good Samaritan locations across Alberta and British Columbia. Good Samaritan seeks an MSP partner that can staff and manage this team while delivering consistent, ITIL-aligned service quality and meeting the operational demands of a 24x7 healthcare environment.

Cornerstone Contracts aggregates this notice. The issuing authority publishes the official documents and is the only authoritative source for requirements and deadlines.

View the official posting

Last checked August 12, 2026

Other open tenders in Alberta

See all open Alberta tenders

Want tenders like this scored to your trade?

Cornerstone scans Canadian public tenders daily and scores each one against your trade, province and bonding capacity. Free to browse.

Get matched